Privacy Policy

This Privacy Policy explains how Carpet Cleaning Experts Melbourne (“we”, “our”, “us”) collects, uses, and protects any information you provide when using our website and services.

By accessing or using this website, you agree to the terms outlined in this policy.

Information We Collect

We may collect personal information when you interact with our website, including but not limited to:

• Submitting an enquiry or quote request
• Filling out contact or booking forms
• Communicating with us via phone, email, or online forms
• Using any service features available on our website

The personal information we may collect includes:

• Name
• Phone number
• Email address
• Address (if required for service delivery)

You may choose to browse our website without providing personal information, however some features may not function properly without it.

Non-Personal Information

We may also collect non-identifiable information automatically when you visit our site, such as:

• Browser type and version
• Device type and operating system
• Pages visited and time spent on the website
• Referring websites or search engines

This information is used for analytics and website improvement purposes only.

How We Use Your Information

We collect and use your information to:

• Provide and manage our cleaning services
• Respond to enquiries and customer support requests
• Improve our website, services, and customer experience
• Schedule and complete bookings
• Send service-related updates and confirmations
• Share relevant offers or information (only if you opt in)
• Maintain internal records and service history

Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience.

Cookies help us to:

• Improve website performance and usability
• Understand visitor behaviour and traffic patterns
• Personalise your experience on our website
• Support marketing and advertising efforts

You can choose to disable cookies through your browser settings, although some parts of the website may not function correctly.

Data Protection and Security

We take the security of your personal information seriously.

We implement appropriate measures to:

• Protect your data from unauthorised access or disclosure
• Store information securely in controlled environments
• Restrict access to authorised personnel only
• Maintain the accuracy and integrity of collected data

While we take all reasonable steps to protect your information, no method of transmission over the internet is completely secure.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share limited information only when necessary to:

• Deliver requested services
• Process payments or bookings
• Comply with legal obligations
• Work with trusted service partners (only where required)

All third-party partners are required to handle your data securely and responsibly.

Email Communication

If you provide your email address, we may use it to:

• Confirm bookings or service requests
• Respond to enquiries
• Send important service updates
• Share occasional offers or information (if you opt in)

You may opt out of marketing communications at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be posted on this page with a revised date. We recommend reviewing this policy periodically.

Your Acceptance

By using our website and services, you acknowledge that you have read and agreed to this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

📞 Phone: 03 8672 2722